International
I received my international order, but I don’t like what I have purchased, what can I do?
Unfortunately we cannot provide change of mind returns or exchanges on international orders. However, if your product is faulty or has been incorrectly delivered, please contact Customer Service via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
My DHL tracking will not work, what can I do?
It's all good. You can access tracking via the DHL website - Simply add your tracking number, click enter and your tracking information will appear. If not, please contact our Customer Service Team via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT).
My order tracking is showing that it hasn’t been delivered and is now being returned to Bonds, why?
There could be a number of reasons for this, such as an incorrect delivery address. We suggest contacting your local DHL branch to find out whether the parcel can be re-delivered. Alternatively, please contact Customer Service via email or on 1800 806 906 (Monday – Friday, 9am-4pm AEDT). Please note: We are unable to re-send the same order; instead a refund will be applied when the order has been received back by our team.
What's the deal with international taxes and fees?
Good question! When placing an international order, you will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination.
If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office. For further information about international delivery timeframes and our international shipping fees, please visit our shipping options page.
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